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Peter Mandeno, director at Better Connected, explores how internal communicators can truly enable meaningful human connection.

In a digitally driven, hybrid world, human connection is under threat. Workplace relationships have cooled. Interactions lack warmth. Physically, we are often isolated from each other. Through authentic leadership, an inclusive culture and meaningful dialogue, we can reignite trust and collaboration and create work environments – digital and in-person – where people perform at their best.

Discover how leaders and communicators can reignite human connection in a dispersed workplace - driving authenticity, purpose, and performance through inclusive, emotionally intelligent internal communication.

Discover how internal communication can enhance human connection at work in this insightful discussion with Dr. Peter Mandeno, Jen Sproul, and Cat Barnard—exploring research-backed strategies to strengthen relationships and performance.

The second Knowledge Circle took place online on Monday 10th March 2025 and involved ten Fellows facilitated by Suzanne Peck and Dominic Walters from IoIC. The group comprised in-house practitioners, consultants and contractors. Colin Archer, Head of Communications at Spirax Sarco also took part in his role as a permanent participant to bring consistency to what is discussed.

As a world-leading telecommunications and network service provider, BT knows well the importance of connecting people. While the company creates innovative solutions that keep its customers connected externally, BT Enterprise’s head of internal communication Anna Bowen works hard to do the same internally. Here, she shares the ways in which the IC team engages BT’s people, and the challenges they must overcome to do so.

Engagement is not all about delivering communication, but making connections – especially with the most disconnected. Rob Mukherjee believes no one has done that more persistently or effectively than Anne Sullivan.

Liane Davey, author of The Good Fight, believes organisations should embrace conflict in the workplace, rather than trying to suppress it.

There’s been a lot of talk about a return to ‘normal’ for businesses. But for most employees, normal wasn’t that great to begin with.