Focusing on the critical role of listening and feedback in driving connection, trust and engagement, this course will equip you with the skills you need to deliver measurable impact in your organisation.

The course will help you to develop a listening culture that aligns with strategic business priorities, ensuring a human-centred approach to internal communication that supports meaningful change.

During the sessions you’ll work through actionable approaches to feedback and how to use mechanisms to foster belonging, trust and engagement, as well as explore best practices for employee voice.

The highly interactive programme combines expert insights, practical tools and collaborative exercises to help you elevate your role as a trusted advisor and strategic partner.

It will encourage a practical application of learning to your specific organisation and needs, as well as provide the opportunity to share experiences and knowledge with your fellow participants. 

Who should attend?

This course aligns to the: Understanding People & Cultures area and the Listening, Empathetic, Empowering Behaviours of the IoIC Professional Map. 

The course is most suitable for those working at Levels 2 and 3 of the Profession Map.

Learning objectives

By the end of the course, participants will:

• Articulate the integral role of listening and feedback in building trust and engagement
• Accommodate the differing responses to change in their communications approach
• Create an internal communication strategic plan on a page which incorporates the employee voice and aligns seamlessly with business goals
• Use feedback to inform and refine internal communication approaches
• Apply practical tools to help colleagues navigate and adapt to organisational change
• Foster a culture of trust and belief by implementing communication practices that inspire and engage employees.

The course will cover

Part one (22nd October, 9:30 - 12:30)

Part two (29th October, 9:30 - 12:30)

• Deepen understanding of how listening and feedback builds trust and fosters belief within an organisation
• Understand the role of the planning process in connecting listening and feedback to your internal communication strategy and connecting it to overarching business objectives
• Build confidence in using feedback effectively to shape and enhance communication strategies
• Explore approaches to support adaptability and flexibility of response to employee voice during times of change
• Deepen understanding of human behaviour and how we respond to change.

Additional benefits

All participants will also gain:

• Pre and post course access to Canvas, the IoIC's online learning environment, where you will find all course materials and be able to engage with their fellow participants through forum discussions
• Support, guidance and feedback from an expert in listening, feedback and strategy. 
• Eight CPD Points for IoIC Members
• A network of like-minded professionals to connect with and learn from
• Places are strictly limited to ensure every participant gains the support and guidance they need, and to facilitate maximum opportunity for interaction, connection and engagement.

Please note that we use Zoom for our online courses. Please ensure that you are able to access this system where you are based before booking your place. All times are in BST. 

Trainer

Lesley McBride

Change Communications & Engagement

Find out more