Combining strong business acumen with an understanding of people, in order to develop and implement communication strategies, plans and campaigns that benefit the organisation and people at all levels working within it.
Ensuring that communication approaches are appropriate to the organisational culture; building a deep, empathetic but evidence based understanding of people and their needs; helping to create an environment where employee voice and collaboration is part of the fabric of the organisation and where the contribution to success is recognised.
Facilitate mutual understanding through creating an environment that encourages and supports meaningful conversations in all directions and enables effective collaboration. Creating coherent and purposeful messages which inform, inspire and drive action, and supporting stakeholders in effective message creation and dialogue/conversation.
Proficiency in development, delivery, management and evaluation of a channel infrastructure for effective multi-directional communication within the organisation, ensuring the optimum blend and use of face to face, written and digital channels to support business and people needs.
Utilise effective research, measurement and evaluation techniques to deliver meaningful insights and evidence and robustly demonstrate the value and impact of high standard internal communication, and to ensure communication approaches are underpinned by robust research into organisational need.
Deploying influencing skills when making recommendations regarding internal communication through effective stakeholder relationships; transferring knowledge to equip others across the organisation to adopt highly effective internal communication practices; and being seen as a trusted advisor.
