Crisis Management and Resilience: Planning for the Unexpected
Crisis Management and Resilience: Planning for the Unexpected
One of the greatest tests for any organisation is the moment a crisis occurs. In today’s complex working world, showing resilience and maintaining “business as usual” is essential if your company is to survive and thrive.
The mark of a resilient workplace is one where employees cope well with unexpected circumstances and find ways to overcome adversity. Having a crisis plan is an essential way of dealing with the unforeseen in your organisation and it’s something you can prepare and practise.
The Crisis Management and Resilience Workshop: Planning for the Unexpected will prepare you for crises or unexpected events so you are always ready to respond swiftly, factually and honestly to retain the support of those who matter most: your employees and stakeholders.
Who should attend?
The course is most suited for those working at Levels 2 and 3 of the Profession Map.
Learning Objectives:
By the end of the course, delegates will be able to:
• Create and initiate a plan to control and mitigate the effects of a crisis.
• Effectively brief staff and stakeholders.
• Ensure staff compliance with communication protocols.
• Refine internal emergency notification systems.
• Prepare to engage both internally and externally.
• Retain the support of those who matter most.
• Maintain powerful resilience, despite ongoing challenges.
• Encourage employees to play their part in stabilising the workplace and rebuilding reputation and confidence.
The course will cover
The course focuses on the integral role of internal communicators in managing and maintaining resilience through the planning, acute response and aftermath stages of a crisis.
The workshop will explore crisis planning - showing you how to use planning to demonstrate organisational dependability, agility, initiative and leadership skills. It will encourage you to master a 'what if' mindset, and to understand the short and long-term consequences and change unexpected events can bring.
The course will help you to build the skills you need to communicate effectively as crisis managers, retain trust through a crisis and rebuild after a crisis, providing you with an essential crisis management toolkit and helping to protect your organisation from common problems.
Additional benefits
Additional benefits include:
- Pre and post course access to Canvas, the IoIC's online learning environment, where you will find all course materials and be able to engage with their fellow participants through forum discussions
- Eight CPD Points for IoIC Members
- A network of like-minded professionals to connect with and learn from.
Please note that we use Zoom for our online courses. Please ensure that you are able to access this system where you are based before booking your place. All times are in BST.
Trainer
