Participants in this highly interactive course will learn how to design and implement listening programmes and employee feedback loops which proactively engage, add value and support continuous improvement.

The course will explore the art of effective feedback cycles and meaningful conversation, including overcoming barriers to honest and open dialogue and avoiding disengagement from engagement surveys. 

Attendees will also learn how to analyse feedback and use this information to inform decision-making and future IC interventions, as well as how to specify measures through which the impact of listening programmes can be determined. 

The course will explore how to align listening programmes with ‘business as usual’ and existing engagement initiatives, and will include insights from the behavioural sciences on approaches. 

Who is the workshop for?

This course aligns to the: Understanding People & Cultures area and the Listening, Empathetic, Empowering behaviours of the IoIC Professional Map. 

The course is most suitable for those working around Levels 2 and 3 of the Profession Map. 

Learning Objectives:

By the end of the course attendees will recognise/understand how to:

• Design and implement continuous listening programmes 
• Develop effective feedback cycles 
• Facilitate and manage meaningful conversation
• Ensure the value of feedback is embedded across the organisation 
• Avoid dis-engagement from engagement surveys
• Analyse listening programmes and disseminate this information to inform decision making and leadership
• Overcome the barriers which get in the way of open and honest dialogue between employees and leaders
• Specify measures through which the impact of the listening programme can be determined.

The course will: 

• Cover the role of key stakeholders and the role of communications in listening and responding to employees in order to encourage a healthy and continuous flow of dialogue.
• Explore how to align listening programme with ‘business as usual’ and existing engagement initiatives.
• Explore the value of quantitative and qualitative ways of listening.
• Apply insights from the behavioural sciences to inform, refine and improve our approach, including how to collate and respond to employees for the mutual benefit and empowerment of employees and organisations.

Additional Benefits

Additional benefits include:  

• Opportunities to share ideas and learn from other organisations and practitioners with group discussions
• Pre and post-course access to Canvas, the IoIC's dedicated online learning environment
• Four CPD points for IoIC Members.

Trainer

Lesley McBride

Find out more