The course is split into two modules and follows a highly interactive, collaborative, and engaging approach that includes individual as well as group exercises with real-life scenarios. 

It provides practical tools and techniques to support communicating, motivating, and influencing others, even in the most challenging situations.

Learning objectives

By the end of the course, delegates will: 

• Have valuable new insight into the psychology of communications and taking on different perspectives

• Recognise and flex their personal communications style to influence and motivate others
• Understand how to apply emotional intelligence and active listening skills to build rapport
• Comprehend strategies for handling conflict more effectively and with more confidence

The course will cover

The Psychology of Communications

• Neuroscience - The holistic approach to building rapport
• The Trigger Concept - What pushes our buttons?
• Metaprogrammes - Adapting your style

Stakeholder Analysis and Management

• The Stakeholder Map - Preparation is key
• Second Positioning Technique - Stand in their shoes

Principles of Influence and Impact

• Different influencing styles and how to respond to them
• Staying tuned - Active listening
• The impact of physicality - Body language and voice, even during virtual times

Additional Benefits

Additional benefits include:  

• Opportunities to share ideas and learn from other organisations and practitioners through peer coaching between delegates
• Pre and post-course access to Canvas, the IoIC's dedicated online learning environment
• Learning from experienced specialists in line manager communication and development who have coached line managers in a variety of organisations, sectors and countries
• Eight CPD points for IoIC Members 

Please note that we use Zoom for our online courses. Please ensure that you are able to access this system where you are based before booking your place. All times are in GMT. 

Trainer

Nicole Utzinger

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