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Award: Best leadership communication Award winner: Connecting SSE’s senior leadership with employees for and by SSE plc

Conflict, uncertainty, confusion and fear in the workplace are common issues faced by facilitator Roy Sheppard. Here he shares his theoretical framework, TIFO: T = Trust, I = Intentions, F = Facts, O = Opinions.

Royal London sent an employee out on the streets of Edinburgh blindfolded to see if strangers would hug her – all in the name of trust.

This year’s IC Index underscores the importance of honest, unfiltered communication and genuine leadership in building trust, revealing the significant divide between excellent and poor internal comms.

2024’s IC Index is the Trust Issue, so we are began the panel events by looking at trust and leadership. We know that good communication is the basis for trust in any relationship, but what exactly does that mean in the context of work and how do we quantify it?

In a so-called post-truth world, inaccurate information, fake news and unreliable leadership have left employees unsure of what to believe. Sometimes the facts get in the way of the story we want to hear – or the story others want to tell us. Internal communication must work with leaders to provide solutions and messages employees can trust.