Critical internal feedback loops – Listening & dialogue feat. Deborah Hulme

Stop me if you think you’ve heard this one before: “You said, we did.” Employees want leaders who truly listen – but how well are organisations showing how they are taking action based on feedback? The “We did” story needs to be louder.

In our third and final authentic leadership insight column, Andrew Cannon, CEO of social care provider Voyage Care for the past eight years, says he believes authentic leadership is critical to delivering the organisation’s purpose.

Historically, business leaders were a mystery: rarely seen, occasionally swooping in to deliver a carefully scripted speech that disguised any flaws in their powers, skills or invincibility. The past few years have highlighted that employees engage best when the mask slips and leaders show they are honest, vulnerable and emotional.

In the past four years, creative agency H&H has almost doubled its employee headcount. Managing director Cathy Phillips shares ten tips for agencies preparing to scale up.