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10 things internal communications professionals can learn from customer experience.

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Peter Eyre, managing director at live polling experts Vevox, suggests there is an engagement gap between managers and non-managers.

When Johnson Matthey embarked on a new strategy to support its environmental goals, it took a conversational approach to bring employees with them on the journey and ensure their voices were heard.

Online fashion retailer Missguided has chosen to shun traditional corporate values in favour of “Vibes”, to accurately reflect the culture and spirit of the brand.

Organisations that only enable R&D colleagues to be leading edge are at a disadvantage. Taking on board groundbreaking suggestions from the entire workforce isn’t just a nice thing to do. Building a company-wide culture of employee-led innovation makes business sense.

Employees’ views of an organisation’s willingness to act has a meaningful impact on their engagement levels.