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They’re the backbone of any business, but so often back of the line when it comes to comms. Why do we continue to overlook line managers when we know that line manager comms is a perennial problem?

Trained to tell stories, whether through creative writing or as a journalist, Sam McCaffrey has made the career journey to his most rewarding role of internal communications manager at Network Rail.

Peter Eyre, managing director at live polling experts Vevox, suggests there is an engagement gap between managers and non-managers.

In a nutshell When BT Group revised their strategy, the Enterprise business turned to us (scarlettabbott) to help localise the narrative and cascade it effectively to their 9,000-strong employee base. We crafted a narrative that was relevant for Enterprise, created a guide for people leaders to run virtual, interactive sessions, and developed a suite of social media assets, ensuring that we engaged all employees, through all channels, with one overarching message and design framework.

Leaders and line managers are the most engaging internal communication channel.

In the third part in our series on engaging remote workers, we look at how field marketing specialist Appco UK cut down on email messaging in favour of more effective face-to-face training.

Work is a thing you do, not a place you go – but location still has a bearing on how connected you feel to your employer. In the first in a three-part series on engaging remote workers – from field, factory and sales staff to home workers and teams in smaller offices or retail sites – we look at why content and culture are key to keeping everyone connected.

Lindsay Kohler, lead behavioural scientist at scarlettabbott, speaks about her personal experience with grief, and how to support bereaved colleagues.

When the COVID-19 lockdown began, Visa's leaders knew they had to look after their colleagues and managers.

Elva Ainsworth, CEO of Talent Innovations, offers some advice on how to feed back to a team member who isn't meeting your expectations.