Culture, Inclusion, Experience & Engagement

Adesh Chetram, head of integrated communications at Nedbank and president of South Africa’s Institute for Internal Communications Africa, shares how Ubuntu, authenticity and purpose are redefining internal comms across the continent.

Canadian consultant and Inner Strength Communication president Priya Bates discusses building alignment in uncertain times, valuing inclusion and why strategy and research remain essential to effective internal comms.

What happens when you turn feedback into action at scale? This campaign shows how Experian removed barriers and built a high-performance culture.

In the latest stop on our international tour of IC profressionals, we are in Brazil. Cynthia Provedel, founder of Brazilian consultancy Caminho do Meio, explores how communicative leadership, creativity and conscious use of AI are shaping internal comms across Brazil. She shares how cultural diversity, dialogue and governance can help communicators strengthen purpose and build trust.

In our latest stop around the world of global internal comms, we find ourselves in Australia. Paula Batho, IABC NSW board director and communication manager at Woolworths Group, shares how Australian organisations are navigating transformation, dispersed workforces and a strong cultural expectation for honest, direct communication.

Brett Smyth, CEO and founder of Engage Group, shares how internal communication is maturing across the Middle East. He discusses building belonging in multicultural workforces, shifting leadership mindsets, and why the region’s people-first, emotionally driven storytelling can inspire communicators around the world.

May Flanagan, founder of Flanagan Communications and IoIC Ireland network lead, brings 13 years’ global experience in change communication, helping organisations navigate transformation with empathy and clarity. Here she reflects on storytelling in Ireland and keeping people motivated in times of change.

Internal communication may be a global profession, but it is shaped by deeply local cultures, contexts and expectations, making the balance between global consistency and local authenticity more important than ever. Drawing on perspectives from communicators around the world, our latest Voice series explores how trust, listening and human connection remain the constants that drive meaningful engagement, wherever people work. First, Keith Berman, director of internal communications at US-based software company Vertafore, discusses AI’s impact, navigating political sensitivities and why internal comms must be seen as essential, not optional.

How do you turn inclusion from intention into everyday action? This campaign shows how Spirax Group made allyship real across a global workforce.