AI in Internal Communication

Gareth Orr from Gallagher explains how AI is changing what good communication looks like – and why clarity, structure and literacy now shape how we work with it.

Catch up on this IC Index Webinar exploring how internal communicators can build clarity, confidence and trust around workplace AI—making policies meaningful, easing employee anxieties, and turning guidelines into open, two-way conversations.

As AI fundamentally reshapes our world, Internal Communicators have a critical role - are we ready to overcome the barriers, seize the opportunities and manage the risks, as Louise Wadman reveals in her research on AI’s impact on internal communication?

New research warns that over-reliance on generative AI could erode critical thinking and productivity, urging businesses to invest equally in developing the human skills needed for responsible, effective AI use.

In a practical, thought-provoking session, United Minds lead consultants Chris Payne and Jasmine Voos explored how AI was reshaping internal communication—unpacking its twin role as disruptor and connector, from ethics and tooling to the skills needed to lead AI-enabled change.

Dr Ashwin Mehta, founder of Mehtadology, a strategic consultancy in AI and technology, examines how AI and tech is influencing workplace behaviour.

The IoIC East Anglia Network gathered at Cambridge University Press for an insightful evening with AI expert Ben Verinder, exploring how to keep AI as a supportive tool – not a barrier – in building authentic, effective communication.

Artificial intelligence is transforming workplace communication, offering internal communicators powerful tools to enhance efficiency, engagement and creativity.Here, we share tips on using AI to benefit your internal comms content and processes and applying the right tools for the right task in a practical and ethical way. Most of these insights come from IC professionals who are already integrating AI into their workflows.