Designing the future of internal communication: The Leader’s Forum

Worth 8 CPD Points

Internal communication stands at a defining crossroads.

Organisations are navigating unprecedented complexity. Fractured trust, rapid technological change, geopolitical frictions, weaponised mis- and disinformation, competing truths and shifting societal attitudes mean the world of work no longer behaves as it once did.

In this environment, internal communication is no longer a supporting function. It’s a foundational capability central to creating trust, shared meaning and alignment and collective action.

Our one-day Leader’s Forum provides an interactive working space for senior internal communication leaders who recognise the future of their profession must be deliberately shaped.

Unlike conventional conferences, our Leader’s Forum is a generative, interactive experience. Across the day, participants will move through a carefully curated journey - starting with the deep human foundations of communication, through the ethical and cultural challenges of truth and technology, to the practices of listening and storytelling that will underpin the next generation of agile organisations.

We have handpicked industry experts to present on four key topics. Each presentation will be followed by a facilitated session based on design-thinking principles. Here, participants will turn insight into dialogue, experimentation and shared learning.

Together, we will explore not just what is changing, but what we choose to design next for our organisations, our colleagues and the internal communication profession itself.

Topics will include:

  • The anthropology of trust
  • AI and group-think
  • Choosing to listen
  • The polymorphic organisation

What we will create together

By the end of the forum, participants will have collectively:

  • Identified the critical shifts reshaping internal communication’s role in modern organisations
  • Developed shared language and perspectives on trust, truth, AI ethics, listening and organisational design
  • Generated practical experiments and actions to take back into their own organisations
  • Contributed to and networked with a growing community of senior practitioners committed to co-creating the future of the profession

This isn’t about finding definitive answers or creating a fixed response to the challenges organisations now face. Instead, it’s about building agility and flexibility by co-creating the conditions, capability and confidence to lead internal communication into its next era.

All participants will receive a follow-up synopsis of the thinking and outcomes of the day to take into their organisations.

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