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Discover how internal communication can enhance human connection at work in this insightful discussion with Dr. Peter Mandeno, Jen Sproul, and Cat Barnard—exploring research-backed strategies to strengthen relationships and performance.

The second Knowledge Circle took place online on Monday 10th March 2025 and involved ten Fellows facilitated by Suzanne Peck and Dominic Walters from IoIC. The group comprised in-house practitioners, consultants and contractors. Colin Archer, Head of Communications at Spirax Sarco also took part in his role as a permanent participant to bring consistency to what is discussed.

As a world-leading telecommunications and network service provider, BT knows well the importance of connecting people. While the company creates innovative solutions that keep its customers connected externally, BT Enterprise’s head of internal communication Anna Bowen works hard to do the same internally. Here, she shares the ways in which the IC team engages BT’s people, and the challenges they must overcome to do so.

Engagement is not all about delivering communication, but making connections – especially with the most disconnected. Rob Mukherjee believes no one has done that more persistently or effectively than Anne Sullivan.

Liane Davey, author of The Good Fight, believes organisations should embrace conflict in the workplace, rather than trying to suppress it.

There’s been a lot of talk about a return to ‘normal’ for businesses. But for most employees, normal wasn’t that great to begin with.

According to bereavement charity Cruse, one in 10 people in the UK is likely to be affected by bereavement at any one time. Amy Green, operations manager at Cruse, discusses grief in the workplace, and the importance of providing employees with the appropriate support.

When the COVID-19 lockdown began, Visa's leaders knew they had to look after their colleagues and managers.

With the onset of Covid-19 forcing businesses to adapt to remote working, Santander found that many of their people were struggling to access the company network from home. 

Engaging operational staff out on steel plants is no easy task. Tim Rutter, head of communications for Tata Steel in the UK and inaugural winner of IoIC’s #WeMatterAtWork award, believes you can have maximum impact if you just get out there and talk to people.