After months of experimenting with the "work-from-home" approach, our attention now turns to how we will thrive in the post pandemic workplace or, as I call it, "the future normal". This phase presents an opportunity for internal communicators to rethink the employee experience in ways that respect individual differences – home lives, skills and capabilities, mindsets, personal characteristics and other factors.
To achieve this and ensure we maintain our status as trusted advisers, here are four steps I implemented and questions I asked to deliver my client's post Covid-19 communication approach that helped me cement the importance of internal communication.
THINK AHEAD
DISCOVER
PLAN
EXECUTE:
Now that you have everything you need, it's time to put your plan/approach into action, but make sure you are:
EVALUATE:
This is the fun part and it's when you are able to stomp your feet and clap your hands in joy because the data you will gather will help you know if you are in the right track or not and help you when speaking with your leadership teams. Here are some touch points I evaluated:
The good news is that with advances in listening techniques, behavioural science, advanced analytics and two-way communication channels, we as internal communicators can now tackle employee experience in a more targeted and energising way and we can also tailor tactics that create widely shared feelings of wellbeing and alignment across the company.
So, don't be afraid to challenge the status quo because this is the time where people will actually listen to you – now that they witnessed the most unprecedented unknown.