As part of our #IChoseIC series, Internal Communications Business Partner, Gallagher, Hannah Harriman shares a day in the life, juggling projects and collaborating with the HR team and Senior Leadership.
How did you get into internal communication?
It was purely by luck! I previously worked in retirement communications, and after the pandemic, I was asked to assist with a couple of internal projects that were being run. I really enjoyed the projects and got along well with the external consultant who was brought in to help. After a few months, a brand-new internal communications business partner role was advertised, and I jumped at the chance to apply. I was offered the job within a few weeks.
How would you describe what you do?
I collaborate with our HR Team and the Senior Leadership Team to enhance the employee experience for my colleagues. This includes informing them about our current business strategy, employee benefits, fundraising and volunteering initiatives, inclusion and diversity efforts, and any significant company updates.
What does a typical working day look like?
I don’t think there is a ‘typical day’ in internal communications. Our days can easily be interrupted by unexpected business needs or major projects that we are involved in. However, a significant part of my day involves writing copy for newsletters and emails to convey specific messages to colleagues. I collaborate with leaders from various departments to develop messaging or prepare presentation slides for all-staff meetings. In addition to these tasks, I handle numerous ad hoc projects based on the business's demands, utilising different formats such as email, newsletters, videos, Teams channels, posters, or word of mouth.
What do you enjoy most about your job?
I truly appreciate receiving feedback from my colleagues when something I’ve been involved in has positively impacted their day. There is also great satisfaction in participating in a large project for which I've created communications, and then seeing those communications being sent out and read by employees. Working as part of the HR team, it brings me joy to know that our efforts help employees avoid the 'Sunday blues' and instead feel energised about the upcoming work week.
What are the hardest things about your job?
Everyone can communicate, but not everyone is a good communicator. In the past, I have been asked to send out poorly written emails, which I typically re-write diplomatically. I've also faced challenges regarding the recommendations I have made. It's important to learn when to pick your battles and when to stand your ground, which requires building resilience.
What would you say to someone considering a career in internal communication/just starting out?
Keep learning. Our roles will continually evolve, especially with advancements in technology like AI. Don’t hesitate to acquire new skills, pursue additional qualifications, or use platforms like LinkedIn to connect with other experts in internal communications.
This blog is part of our #IChoseIC Series, you can find out more about the #IChoseIC campaign here.