Recent MA graduate, Esther Bennett, Global Head of Colleague Experience at Ideagen shares how the MA course unlocked her confidence, sharpened her strategy, and sparked lifelong connections, all while juggling work, parenting and personal growth.
David Baldwin, director of internal communications – business partner at Akkodis, shares insights from his first 90 days, adapting to a new industry and shaping strategic internal comms.
We continue our IC Career Series, where internal comms professionals share their career stories. In this video, Nicola Walter reveals how she transitioned from marketing to internal communication, shares her top advice for career progression, and highlights the power of curiosity and evidence-based communication. Hear what she finds most rewarding and the biggest lesson she’s learned in internal comms.
We shine a spotlight on Jacqueline Shalks-White, Internal Communications Manager at Electricity North West. With over 25 years in internal comms, Jacqueline shares her passion for the profession and encourages newcomers to stay curious, embrace change, and connect with peers. Her mantra? Be bold, create ‘wow’ moments and make the most of your IoIC network.
IoIC Fellow Jarrod Williams, Head of Digital Content and Channels at St James’s Place, shares why he believes Fellowship is an opportunity to give back, share experiences, and connect with peers who are passionate about advancing the internal communication profession.
In March 2025, IoIC surveyed more than 300 internal communicators to learn how they felt about the current state and future direction of their profession. Respondents represented a range of management levels and years spent working in the profession.
After a couple of decades in the same field, it’s easy to slip into autopilot. Here, five experts explore how internal comms professionals can shake off the mid-career malaise, reignite their passion and take charge of what comes next.
Newly appointed IoIC Fellow Pauline Smith, Internal Communication Specialist at The Comms Smith, reflects on her career journey, the growing importance of embracing AI in internal comms, and how she tackled imposter syndrome to take the step towards Fellowship.
Howard Krais is Co-Founder of True Communications, recently appointed as an IoIC Fellow, shares reflections on the evolution and future of internal communication. He charts the journey of IC from its early days to a vital business function, exploring how professionals can move beyond engagement scores to demonstrate real organisational impact.
Cass Martin, group head of employee communications at Balfour Beatty, shares insights on internal comms, innovation and purpose-driven storytelling in a dynamic infrastructure giant.
We shine a spotlight on Sarah Bell, Communications Consultant at Bell Kiva Consulting Limited, as she reflects on a career spanning more than 20 years in communications. From working across diverse sectors to launching her own consultancy, Sarah shares how a passion for purposeful communication continues to shape her work and empower organisations to better connect with their people.
IoIC member and internal comms specialist Pauline Smith shares why lifelong learning matters to her and how the IoIC CPD programme has inspired her professional growth and development.