Find out more about a career in internal communication

We shine a spotlight on Jacqueline Shalks-White, Internal Communications Manager at Electricity North West. With over 25 years in internal comms, Jacqueline shares her passion for the profession and encourages newcomers to stay curious, embrace change, and connect with peers. Her mantra? Be bold, create ‘wow’ moments and make the most of your IoIC network.

We continue our IC Career Series, where internal comms professionals share their career stories. In this video, Nicola Walter reveals how she transitioned from marketing to internal communication, shares her top advice for career progression, and highlights the power of curiosity and evidence-based communication. Hear what she finds most rewarding and the biggest lesson she’s learned in internal comms.

IoIC Fellow Jarrod Williams, Head of Digital Content and Channels at St James’s Place, shares why he believes Fellowship is an opportunity to give back, share experiences, and connect with peers who are passionate about advancing the internal communication profession.

Newly appointed IoIC Fellow Pauline Smith, Internal Communication Specialist at The Comms Smith, reflects on her career journey, the growing importance of embracing AI in internal comms, and how she tackled imposter syndrome to take the step towards Fellowship.

Howard Krais is Co-Founder of True Communications, recently appointed as an IoIC Fellow, shares reflections on the evolution and future of internal communication. He charts the journey of IC from its early days to a vital business function, exploring how professionals can move beyond engagement scores to demonstrate real organisational impact.

We shine a spotlight on Sarah Bell, Communications Consultant at Bell Kiva Consulting Limited, as she reflects on a career spanning more than 20 years in communications. From working across diverse sectors to launching her own consultancy, Sarah shares how a passion for purposeful communication continues to shape her work and empower organisations to better connect with their people.