Upcoming Training

This course takes a communication-first approach to help internal communicators follow best practices when planning or reviewing their overall 365 strategy. It is most suited to those who are familiar with the core tools in the suite and would like to advance their skills and enhance their digital workplace strategy.

The Crisis Management and Resilience Workshop: Planning for the Unexpected can prepare you for crises, or unexpected events so you are always ready to respond swiftly, factually and honestly to retain the support of those who matter most: your employees and stakeholders. The course will show you how crisis planning enables you and your employees to prove your organisation’s dependability, show initiative and demonstrate leadership skills. It will encourage you to think “what if?” and to understand the short and long-term consequences of the change unexpected events can bring.

This virtual training course, led by Jo Hall, will equip internal communicators with the confidence to know what to measure and how to measure it and how to make good data-driven decisions and recommendations. The course will also provide ways in which relevant data can be used to demonstrate the positive impact and value that internal communication adds to their organisation. Reaching beyond the basics, this course on effective measurement and evaluation will be interactive and practical to truly boost your measurement capability and credibility.

This workshop will explore how culture works to shape organisational reality and why it is so difficult to ‘see’ it and change it. It will consider what kind of communication practice works for culture management, including how and when to communicate values and what these should look like for maximum effect. The course will also look at how how communicators can generate powerful insights about culture and how to use these insights to support leaders in shaping culture through communication.

If you want to influence behaviour change, understanding how people choose and respond to communication is pivotal. This highly interactive course introduces the core concepts of behavioural economics and explores what this means for internal communication professionals.

This highly interactive virtual course will equip IC professional with new knowledge around the theories which underpin successful change management communications, and will provide attendees with the opportunity to apply new skills and techniques to a real-life change scenario in a safe environment.

From change programmes to strategic narrative, internal communicators are being called upon to take a more strategic approach to writing. This interactive workshop will equip delegates with the techniques and knowledge they need to write at a strategic level and to have real business impact. This course is ideal for internal communicators who have a good grasp of the foundations and would like to learn how to take more strategic approaches to their writing.

This interactive, motivational training will provide you with the communication skills to be the best version of yourself. We’ll look at how to communicate with gravitas and authority with both senior colleagues and clients. It will encourage you to be assertive, via the language you use, knowledge you demonstrate and credibility you display. You’ll leave feeling empowered and confident.

This course introduces internal communication professionals to the practical ways AI can improve writing skills, from generating ideas to refining content. Attendees will learn how to use AI responsibly and ethically, gain confidence in integrating it into their writing process, and understand how to avoid common pitfalls that can undermine authenticity or trust.

This highly interactive course split over two session explores both quantitative and qualitative research methods, looking at what you need to measure and what methods to use. It will provide guidance on best practice surveys and polls and research techniques to support your measurement, and how to create compelling dashboards to share your outcomes and insights with your stakeholders. The course aims to build confidence around understanding and using data, particularly when giving strategic advice and influencing stakeholders.

If you’re new to AI or lack confidence using it, this half-day workshop is designed for you. We’ll show you, step by step, how AI can support your internal communication work - including practical guidance on the art of prompting for more effective outputs and the wider capabilities that you can apply immediately.

This half-day session builds personal agility as a core critical capability for internal communicators. It focuses on the mindset, behaviours and practical ways of working that help you stay effective, credible and relevant while navigating constant change and AI transformation. The session is practical, reflective and immediately applicable to comms work.

This two-part course provides in-depth guidance for making any kind of communication accessible. Including demos and practical activities, the course will cover key accessibility principles and best practice for written comms, images and videos, websites, events and meetings. It will explore AI and accessibility, considering the pros and cons, and understanding assistive technologies. The course will also cover key legislation, including the newest regulations to ensure you are fully up-to-date and compliant.

This next-level workshop is designed for internal communication professionals who are ready to move beyond basic prompting and start working with AI as a true teammate. The goal isn’t simply to keep up with new technology - it’s about using AI smartly and responsibly as a collaborative partner that supports higher-value, data-driven communication work.

This course is tailored for senior internal communicators who wish to leverage storytelling as a strategic tool within their organisations. It is ideal for those aiming to influence executive stakeholders, shape organisational culture, and foster alignment with business objectives through impactful storytelling.

The course - split over two highly interactive sessions - will provide attendees with the knowledge and skills they need to steer through the strategic maze and deliver clear, concise and strategic communications. The course will equip participants with the understanding and tools they need to convert strategy into communications actions; play a role in strategy formulation and development; and the ability to prepare and implement their own communications strategy.

Specialist Coaching and Development Programme designed to build deep self-awareness and self-belief, enabling internal communicators to show up as confident, influential and resilient leaders.

Gravitas gives you the authority to influence, and the licence to create impact. It allows you to command the trust and respect of others. Vital skills in life, your career, and your role as an IC professional. To have gravitas, you need to fully understand yourself and others. This virtual course will explore how people interact, what makes you a trusted communicator, and how psychology, emotional intelligence, neuro and cognitive diversity allow you to build and maintain trust.

Internal communication plays an integral role in building and maintaining trust within organisations, and in the context of so much change and uncertainty – this role is more important than ever. Businesses are now recognising the significant impact of trust on organisational outcomes and viewing it as a strategic asset that must be measured, monitored and managed. Internal communicators are therefore perfectly placed to leverage and demonstrate their strategic value through trust. Through the workshop attendees will explore strategic internal communication approaches that support the creation and maintenance of trust in organisations, leaving with an action plan and tools to demonstrate their impact.

An exclusive, free training session for IoIC members who are new to the Agile framework, widely used by organisations to deliver change, particularly tech change. Agility is increasingly cited as a key capability for individuals and organisations in an age of fast, constant change. You will leave the session with a clearer understanding of how agility can future-proof both your communication and your career, equipping you to adapt, evolve and thrive in a world that never stops changing.

Most suitable for internal communicators responsible for IC delivery and planning, this one-day course will show you how to move beyond data, facts and information by harnessing the power of storytelling - a proven technique which can have a dramatic impact on the way you, your team and company communicate and share information.

This workshop will explore a human-centred approach to internal communication - helping you to put your people at the heart of your communication design. In a rapidly changing world and organisational landscape, the course will consider how internal communicators can drive performance and productivity by designing communication experiences that are right for their people and the work they do, and that truly align to their organisation’s culture, purpose and values.

This two-part interactive and practical virtual course will equip internal communicators with the knowledge, skills and tools they need connect with, and activate the communication power of, people managers. The programme will also support attendees with overcoming key challenges internal communicators face when working with people managers, the principles of providing feedback to support communication development, and building trust and compassion in manager-led communications.

Many internal changes are driven by technology, process and digitalisation. Being able to effectively support and communicate these changes can be an ongoing challenge for internal communicators, particularly those who aren't confident in 'tech talk' or tech ways of working. This one-day workshop will provide communicators with practical knowledge and skills for planning and delivering great communications around tech change as well as guidance on working with, and influencing tech teams and partners.

This virtual course delivered over two live sessions is packed with tips, techniques and the opportunity to learn from course tutor, Liz Cochrane, as well as fellow participants. It brings level one of the IoIC profession map to life and is ideal for internal communication professionals who are in the early stages of their IC career. Explore both the 'What?' and 'Why?' of communication so you can pack a punch and deliver added value communication.

A highly practical and participatory programme designed for internal communicators to gain a strong foundation of knowledge in neuroinclusive communication and help them build a neuroinclusive culture within their organisation. The course will explore key topics such as understanding communication differences, manager and leader communication, inclusive events, change and neurodivergence, and inclusive communication approaches.

This highly interactive training focusses on deepening knowledge, skills and insight around change communication - helping participants attain a more profound understanding and advanced skill-set for effective practice. The course will also help attendees take a further step in their own development, including how to use coaching principles to influence senior leaders and specific negotiation skills to support and drive change.

This practical, insight-driven course equips communicators with the confidence and skills to help people navigate change with clarity, empathy, and trust - wherever they sit in the organisation, and however hard they are to reach. A core theme of the course is the power of listening not just as a communication skill, but as a superpower for leading change. Attendees will learn how to create opportunities for feedback, dialogue, and shared ownership - and how to effectively use insights to turn change from something that’s done to people into something that’s built with them.

This virtual learning course, delivered over two live sessions with opportunities for delegates to support and learn from one another in between, will equip internal communicators with the skills and knowledge to write confidently and effectively across a variety of channels and for a range of audiences.

For most organisations, today’s operating conditions are increasingly complex. Across the board, business leaders struggle to make sense of persistent uncertainty. New tools and techniques are required to create business strategies that are adaptive and that improve future-preparedness.

Scenario planning is one such tool. Grounded in narrative storytelling, it is a natural addition to the toolbox of internal communicators looking to deliver and demonstrate strategic value. This highly practical 3-week course will equip communicators with the knowledge and skills to successfully use scenario planning to assist with strategic decision making and improve operational performance, agility and resilience.

This two-part course will take a communication-first approach to help internal communicators understand the tools within the 365 suite. The course will cover what the tools are, how they can support business and communication objectives, and how they can help tackle workplace challenges.

This highly interactive virtual learning masterclass is designed to introduce communication practitioners to the principles of neuroscience, explaining how the brain operates, and providing communication and engagement practitioners with a deeper and clearer understanding of how to support teams, drive engagement and enable effective change.

This course will help internal communication professionals learn how to become effective business partners and trusted advisors to the senior leaders they support within their business. Delivered over two live sessions the course will include role plays, group discussions and a range of other interactive elements, allowing delegates the opportunity to support and learn from one another in between workshops.

This one-day virtual learning programme will consider D&I in an ever-changing world, and explore the role of communication and engagement professionals in fostering inclusive and innovative workplace cultures. You will learn how to build empathy around diversity and inclusion amongst employees, explore the use of inclusive language to create a culture of respect, and become equipped with practical tools to help you drive the diversity and inclusion agenda in your organisation.

This course explores the principles and best practice for communication planning in the context of organisational change, including audience analysis, channel selection and measurement.

It will also delve into understanding and integrating the principles of employee engagement, the relationship between internal and external communication planning, and crisis communication planning.

The course will equip you with the knowledge and skills required to successfully plan and deliver effective internal communication, and will provide you with the opportunity to put your learning immediately into practice.

This course is designed to help attendees make the most of their internal communication channels, enabling the delivery of meaningful and compelling communication, the cultivation of positive employee experiences, and facilitating effective multi-directional communication.

Internal communication is most valued when it helps organisations to accelerate business performance and maximise organisational potential. This highly interactive programme equips experienced internal communicators with the skills and confidence required to seize this opportunity and deliver recognised value. It will enable them to have the right conversations with leaders, identify and pull the levers of high performance and do what’s needed to deliver real business benefit. The course has coaching and usability at its core, helping each participant develop their own approach and apply the principles discussed in the way that best suits their own organisations.

This half-day training will provide expert guidance and proven strategies for understanding and communicating with your hard-to-reach colleagues, including building insights, using data, channel selection and use and techniques for driving engagement. The session will also ensure you are able to measure and evaluate the success of your communications, using these insights to progress and demonstrate impact.

This virtual training course, led by Jo Hall, will equip internal communicators with the confidence to know what to measure and how to measure it and how to make good data-driven decisions and recommendations. The course will also provide ways in which relevant data can be used to demonstrate the positive impact and value that internal communication adds to their organisation. Reaching beyond the basics, this course on effective measurement and evaluation will be interactive and practical to truly boost your measurement capability and credibility.

This highly interactive course split over two session explores both quantitative and qualitative research methods, looking at what you need to measure and what methods to use. It will provide guidance on best practice surveys and polls and research techniques to support your measurement, and how to create compelling dashboards to share your outcomes and insights with your stakeholders. The course aims to build confidence around understanding and using data, particularly when giving strategic advice and influencing stakeholders.

This highly interactive virtual course will equip IC professional with new knowledge around the theories which underpin successful change management communications, and will provide attendees with the opportunity to apply new skills and techniques to a real-life change scenario in a safe environment.

This workshop will explore how culture works to shape organisational reality and why it is so difficult to ‘see’ it and change it. It will consider what kind of communication practice works for culture management, including how and when to communicate values and what these should look like for maximum effect. The course will also look at how how communicators can generate powerful insights about culture and how to use these insights to support leaders in shaping culture through communication.

This virtual course delivered over two live sessions is packed with tips, techniques and the opportunity to learn from course tutor, Liz Cochrane, as well as fellow participants. It brings level one of the IoIC profession map to life and is ideal for internal communication professionals who are in the early stages of their IC career. Explore both the 'What?' and 'Why?' of communication so you can pack a punch and deliver added value communication.

From change programmes to strategic narrative, internal communicators are being called upon to take a more strategic approach to writing. This interactive workshop will equip delegates with the techniques and knowledge they need to write at a strategic level and to have real business impact. This course is ideal for internal communicators who have a good grasp of the foundations and would like to learn how to take more strategic approaches to their writing.

This course is designed to help internal communicators navigate disruption, manage work-related anxiety and actively shape the narrative for what’s likely to be the biggest transformation to date - AI. It combines the tactical discipline of Agile with the strategic reality and challenges of AI adoption, enabling attendees to build and maintain influence. The focus is on navigating nuances including organisational agility, the pace of change and leadership ambiguity, alongside the forces of technology and process change that must be adapted to, supported and communicated with confidence.