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We continue our IC Career Series, where internal comms professionals share their career stories. In this video, Nicola Walter reveals how she transitioned from marketing to internal communication, shares her top advice for career progression, and highlights the power of curiosity and evidence-based communication. Hear what she finds most rewarding and the biggest lesson she’s learned in internal comms.

We shine a spotlight on Jacqueline Shalks-White, Internal Communications Manager at Electricity North West. With over 25 years in internal comms, Jacqueline shares her passion for the profession and encourages newcomers to stay curious, embrace change, and connect with peers. Her mantra? Be bold, create ‘wow’ moments and make the most of your IoIC network.

We have made huge progress in the last decade to open up workplace discourse about formerly taboo topics. When we bring sensitive issues out of the darkness, people no longer need to suffer in silence.

BUT, we seem still afraid to talk about cancer. Despite being a leading cause of death and illness worldwide, we are still loathe to discuss it, and this easily leads to misunderstanding. This episode seeks to address that.

IoIC Fellow Jarrod Williams, Head of Digital Content and Channels at St James’s Place, shares why he believes Fellowship is an opportunity to give back, share experiences, and connect with peers who are passionate about advancing the internal communication profession.

Internal communication professionals are stepping into strategic roles - but without the right skills and support, many feel overwhelmed. Discover what’s driving the evolution of the IC profession and why now is the time to act.

Aegon UK's The Big Tune-In Show was a live, interactive TV-style event that brought 2,300 colleagues together through entertainment. This innovative approach made strategic messaging accessible and fun, significantly boosting engagement scores and strengthening company culture.

Not a day goes by without the media pressing the urgent need for AI adoption by all organisations. But where is an equivalent narrative about those aspects of work that can’t be automated?

In this episode, Cat, Dom and Jen chat with sociology Professor Allison Pugh, author of a groundbreaking book The Last Human Job. They explore what we stand to lose when we prioritise AI over the human skills that underpin individual, workplace and societal wellbeing.

The MA Internal Communication Management Open Afternoon took place on 22 May 2025. You can watch the session on-demand here. 

After more than a decade as president of the IoIC, Suzanne Peck reflects on the journey so far and shares her excitement about continuing to champion internal communication through ongoing initiatives with the Institute.

Following the recent IoIC Board elections, we are thrilled to introduce our new President and announce the appointment of six new Board Directors.

Newly appointed IoIC Fellow Pauline Smith, Internal Communication Specialist at The Comms Smith, reflects on her career journey, the growing importance of embracing AI in internal comms, and how she tackled imposter syndrome to take the step towards Fellowship.

IoIC is proud to have partnered with Valuable 500, a global movement uniting over 500 companies to drive disability inclusion in business. This insightful webinar covered how accessible internal communication is key to fostering an inclusive workplace culture.